Kudos to my ex colleagues at BBC Watchdog

BMW

Credit to BBC Watchdog for their investigation on last night’s programme which lead to BMW announcing a recall of hundreds of thousands of cars.

The truth is that no one really knows what goes on inside an organisation during a crisis, apart from the people managing it.  There are often multiple business objectives which reach far beyond being featured on the programme.  Continue reading “Kudos to my ex colleagues at BBC Watchdog”

Crisis Comms for Food and Drink producers & manufacturers

Crisis Comms for Food and Drink producers & manufacturers

As a consumer-facing, multi-channel business operating in a highly competitive sector, your company probably has more issues to deal with day to day than President Trump’s press secretary. One little rogue comment from your Chief Exec, one delay in a shipment, or one faulty product line and you’ve potentially got a reputational nightmare on your hands. If you are “lucky” enough to be the one responsible for managing your business’ reputation, then this guide to Crisis Comms for the food and drink industry is for you. Continue reading “Crisis Comms for Food and Drink producers & manufacturers”