Our team combine national journalism and global crisis skills, with 20+ years experience in BBC TV, UK print journalism and global public relations agencies. We have the passion and insight to understand and support organisations to assess reputational challenge.
We bring an outsider’s perspective and promise open and honest advice, alongside constructive challenge. Our agile structure ensures swift, direct access to senior people in our team with relevant experience. Our flexible approach suits clients working globally and locally in the UK and guarantees strategic counsel when it is needed most.
The Mangold Consultancy Team
I founded Mangold Consultancy in 2014, inspired to bring together everything I’d learnt from 15 years at the BBC and my subsequent crisis experience ‘on the other side’ with global PR agency Burson-Marsteller.
Negotiating with Communications Directors and CEOs, as a Producer on BBC Watchdog, informed my understanding of how to best handle the press. Rehearsing live interviews with Anne Robinson each week, fine tuned my ability to get my point across under challenging circumstances.
I am at my best face-to-face, be it media training, talking through a rebuttal to an allegation, working alongside teams engulfed in an issue or putting a CEO and their team to work during a crisis simulation. I always bring an outside perspective – thinking as a journalist, consumer, business owner and comms professional.
Big business doesn’t always enjoy the most favourable of reputations. Companies are being scrutinised from all angles and I thrive on preparing for those difficult questions, challenging my clients on their answers to ensure they’re honest, concise and relevant.
Mangold Consultancy is a safe pair of hands when a crisis hits. We bring a reinforced and stable support to your team, helping you to negotiate the challenges, minimise damage and recover your business and its reputation.
As a journalist, I wrote breaking news and features, for national newspapers and honed an instinct for current affairs which still informs my communications thinking.
Having worked in the public and private sector, both in-house and agency side, I earned a rich mix of insight from specialist NHS hospitals, to the Alzheimer’s Society, through to the planning, development and arts sectors, as well as global brands and high street retail. I am used to providing senior counsel in the face of reputational scrutiny, working closely with leaders and in-house teams. This includes strategic communications for complex projects, leading proactive press campaigns, and advising on effective stakeholder engagement and consultation.
With an appetite for following headlines across the daily news and social media agenda, I thrive on tracking who said what, how it plays back to others and the resulting impact for individual organisations and the sectors they work in. Always sticking close to my journalistic roots, I help clients scrutinise issues from all angles, and assess the wider landscape impacting them, their work and their stakeholders.
A self-confessed social media addict, I help businesses understand the digital landscape and how it impacts them during times of crisis. Using data and digital tools I help organisations understand what people are saying about their brand online – the good, the bad and the ugly – and help them prepare for a crisis when it breaks on their social feeds.
I have extensive experience working in-house and consulting in crisis communications, PR, political relations and social media across Government and the public sector.
As Head of Social Media at Transport for Greater Manchester I transformed how the largest transport authority outside London communicates online. My previous experience includes leading social media in the Higher Education and Transport sectors and helping business transform its use of social media.
In a previous life, supporting the work of senior MPs, I advised on how to communicate effectively, managed media relations for high profile national and international political issues, and supported the work of Select Committees and All-Party Parliamentary groups in Parliament
I have nearly 20 years’ experience of in-house and consultant communications roles, across a variety of sectors including FMCG, not-for-profit/charity, emergency services, manufacturing, technology, environmental and investor relations.
I’m a hands-on communicator who’s not afraid to tackle any task with a calm and measured approach. I genuinely believe in the positive impact that effective communications can have for organisations and their stakeholders in both good times and those that present more of a challenge.
From researching companies, sectors or specific issues to drafting responses and executing distribution, I have the confidence and ability to communicate complex messages and information using a range of tactics and channels.
After two decades working in law enforcement communication, I left to make crisis communication my business. Helping businesses respond effectively to crises and critical incidents is my passion and in May 2020 my book Crisis Communication Strategies was published. It is a practical guide based on my experiences managing incidents including the Manchester Arena terrorist attack in 2017, riots and the murder of two police officers.
As Head of Corporate Communication for Greater Manchester Police, I developed an award-winning team providing a total communication service to the second largest police force in England and Wales. I was chair of the Association of Police Communicators from 2013-2017 and the chair of the PRCA Council in 2019.
I started my working life as a journalist and the nose for news has remained a key part of my working life ever since.