24/7 Support Global Consumer Brand Case Study

FMCG Client Testimonial Image by lifeforstock / Freepik Image credit LifeForStock
Client

We are on speed dial providing 24/7 strategic counsel as the retained crisis communications agency for this global FMCG company with multiple well-known brands across the food and drink sectors. We support the Senior Leadership Team with our full suite of services – corporate communications, media training & crisis management.

Our Role

We have media trained more than 30 spokespeople, helped develop a robust crisis communications process, managed social media storms and intense media scrutiny and run reputational risk workshops for high profile launches. We’ve put teams through intense one day crisis simulations and supported them through high profile national and international crises.

Results

We have really grown with this business over several years, and know their tone of voice and the way they operate as a multinational business. Our guaranteed call back with 24/7 strategic counsel in any emergency, ensures them direct access to our team and our crisis experience. We are the safe pair of hands needed in a crisis, combined with the positive challenge required to face and address reputational threats.

Find out more about how Mangold Consultancy can help your business

Crisis Management

We will help you prepare for and manage a crisis, so that if and when a problem develops your business is well prepared to assess, act and respond.

Media Training

We provide media training for people at all levels – from executives through to customer service call handlers - so they are well equipped to deal with the press.

Corporate Communications

We will help you assess, develop and create the right “tone-of-voice” for your corporate communications and translate complex issues into clear company responses.