What 15 years at the BBC taught me about crisis communications
I spent 15 years at the BBC making undercover programmes like Watchdog, before moving into crisis communications. Programmes that required ...
Why podcast training needs a different approach to TV
What works in live TV interviews is probably not going to work in podcasts. Here's what to do instead, and ...
Why crisis communications orthodoxy no longer works
I wrote an article for The Media Society on why crisis communications orthodoxy is no longer working. The old rulebook ...
AI changed crisis communications, but not the playbook
The crisis communications playbook hasn't been rewritten. But the distribution model has. Here's what changed in the last twelve months, ...
Why blaming the PR team is a warning sign, not a strategy
Blaming the PR team has become a bit of a trend. And it's getting predictable. You know things aren't going ...
14 years in crisis communications: 6 lessons that matter
I've spent 14 years in crisis communications. Here are the 6 things I think matter most. 1. People manage crises ...
