How to create an internal crisis brief when you don’t have all the answers
After my last post, a couple of people asked: "Right, but what does an internal crisis brief actually look like ...
Why your external statement shouldn’t be the first thing your staff see
Your employees found out about the crisis from X rather than from your own external statement. And now you're wondering ...
Why organisations must do more to prepare their leaders for the media
I had a conversation recently about how organisations prepare their leaders that I haven't been able to stop thinking about ...
Why saying no comment is a risk to your reputation
Using "no comment" might feel like a safe option, but these two words are often anything but. I spent years ...
Overcoming the fear of media interviews through training
She came into the session convinced she was terrible at media interviews. Fifteen years of experience. A genuine expert in ...
How to apologise publicly and rebuild trust with your audience
If you ever have to apologise publicly, most people get it wrong for the same reason. Because the moment pressure ...
