The charity Trust for London already had crisis communications guidance in place when they approached Mangold Consultancy about crisis simulation training. The senior team wanted to stress-test their crisis management protocols, to see how they would work together if a reputational issue emerged and what was needed to support staff and community partners.
Mangold Consultancy wrote a real-life crisis scenario which explored how the charity worked as a funding organisation and the channels they relied on to communicate with staff internally as well as external stakeholders.
The half day crisis and social media simulation training enabled the charity to update its protocols and add extra procedures which could be applied for future use in crisis management.
The thought they put into the simulation meant it felt authentic and really tailored to us. We now feel more prepared should we face a crisis situation.
Navprit Rai | Communications Manager, Trust for London
Find out more about how Mangold Consultancy can help your business
We will help you prepare for and manage a crisis, so that if and when a problem develops your business is well prepared to assess, act and respond.
We provide media training for people at all levels – from executives through to customer service call handlers - so they are well equipped to deal with the press.
We will help you assess, develop and create the right “tone-of-voice” for your corporate communications and translate complex issues into clear company responses.