We all learn from mistakes
So here are some errors in crisis communications that we've seen: • A 9-5 mindset: Crisis management is round-the-clock. Use ...
What is retained crisis communications support?
Our team is available 24/7, 365 days a year. We are hands-on in a crisis: using 20+ years in national ...
What kind of journalist were you?
Jess and I are often asked this. People’s interest veers between fascination and horror. I am hugely proud of these ...
Learning to face the unexpected
Having worked on multiple crises, I now accept I will always face the unexpected. And in the most serious crisis, ...
45+ spokespeople and counting
In the five years since we started media training one client, they have invited us to lead sessions with: • ...
What if you’re faced with a megalomaniacal spokesperson?
What if this megalomaniacal spokesperson won't listen to your advice about managing a media interview? Even seasoned spokespeople recognise the ...
