Journalism runs in our blood

Abby Mangold and Jess Mangold in meeting

Quite an odd statement to make but with all the experience I had during 15 years at the BBC and my time since then working on the other side of the media in crisis comms – I eat, sleep and breathe interviews.

My sister, Jess Mangold, is the same after years as a print journo. We’re both voracious consumers of news, media and social content.

And of course it helps growing up with a Dad in the business, where dinners are filled with ferocious debate about current affairs.

Listening to big interviews constantly, across a range of formats and setups, we digest and analyse content and ask did that work? What went wrong? Why did they approach the interview that way?

Take the infamous example of BBC Newsnight, Emily Maitlis and Prince Andrew. The work put into that – the preparation by the team including the fabulous Sam McAlister, meticulously researching and investigating – made for a jaw dropping interview. It’s not about attacking the interviewee as some have done in the past, it’s all about the preparation.

I approach every challenge from the perspective of a journalist and that’s how I deliver for my clients.

That Newsnight Interview – Think; Stop; Look and Listen; Wait; Look and Listen again; Arrive Alive

Pedestrians Wait - Photo by Matthew Feeney

Prince Andrew would have done well to follow the Green Cross Code as he stepped into the path of the oncoming Newsnight interview. There has since been much scrutiny of the Royal’s press advisors and why they failed to follow the basics when it comes to media handling in a global reputational storm.

Taking time to stop, look and listen to external communications advisors during a crisis is critical to long term reputation. Like a friendly Green Man, people like us, reiterate life outside the crisis bubble and wider public perception both in the moment and the hours, days and weeks to follow.

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