What I learned from Anne Robinson…

Anne Robinson

I worked with Annie Robinson from the late 90s, initially as a researcher at BBC Watchdog.

What you see with Annie, is what you get in real life. She is tough and a class act. She knows what she wants and what she doesn’t want and it’s that approach which brought her success, originally on Fleet Street (at the time a heavily male dominated world) and latterly on BBC TV.

She’s well known for her sharp wit on The Weakest Link, turning every contestant to jelly but that was nothing compared to her legendary performances on BBC Watchdog.

In every interview, she manifested the ‘killer opening question’, and I learned so much from those on camera grillings. Particularly since I sat in the chair opposite her during programme dress rehearsals, assuming the role of the company spokesperson.

During live transmission, I watched as nervous leaders tried, and often failed, to hold the corporate line.

So now I media train people to assume the unexpected from the moment they walk into the studio, or even before – remember the series The Thick of It and Nicola Murray’s faux pas as she left the national newspaper interview?!

It’s true that interview styles and approaches have changed but I wouldn’t be doing my job with clients if I didn’t channel a little of my inner Anne Robinson.

What are your favourite interview moments?

How to make someone really stop and listen

How to make someone stop and listen

How do you make people stop and listen?

After years spent preparing for interviews, both asking and answering questions. And even more following the big news interviews, I wanted to summarise what makes me really listen:

1. Paint me a picture – literally. Use language with colour, imagery and stories to help me make an emotional connection with what you are talking about.

2. Vocal power. Use your tone of voice, pauses and stress on critical words, to make it feel like you’re talking directly to me.

3. Hold my hand. Lead me through what you’re saying by keeping it simple, impactful and ultimately memorable.

Image credit: Magda Ehlers