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Mangold Consultancy is founded on a passion for and in-depth experience of strategic counsel during the most high-profile issues. This comes from 20+ years experience in BBC TV production and various global public relations agencies.

We are built for businesses who want to understand and manage the potential challenges to their reputation. We do this by providing a swift response and tailored services, to stem any negative impact on your business. We grow team resilience, so you are rehearsed and prepared with what to say and how to say it, well before an issue arises.

Our clients include SMEs through to leading multinational brands, who all call on our national journalism and global crisis communications expertise.

Our services include Crisis Management providing tools to plan for and manage a crisis, so your business is well prepared to assess and respond. Our Media Training is tailored to all levels combining insight of the press in all its guises, with the time to rehearse tactics for speaking to different journalists during a crisis. We adapt our Corporate Communications services so each client can effectively set out their position in challenging circumstances, resonating with the media and wider stakeholders.

Services

Crisis Management

We will help you prepare for and manage a crisis, so that if and when a problem develops your business is well prepared to assess, act and respond.

Media Training

We provide media training for people at all levels – from executives through to customer service call handlers - so they are well equipped to deal with the press.

Corporate Communications

We will help you assess, develop and create the right “tone-of-voice” for your corporate communications and translate complex issues into clear company responses.

Where do crises come from?


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The Mangold Consultancy Team

Abby Mangold (MCIPR)
MD & Founder

Abby founded the Mangold Consultancy in 2014, inspired to bring together everything she’d learnt from 15 years at the BBC and her subsequent crisis experience ‘on the other side’ with a global PR agency.

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Jess Mangold
Director

Jess has a brilliant combination of journalism and communications experience. A trained newspaper journalist who has worked across daily regional and national print titles, she's also got a mean black book.

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Justin Clarke
Social Media Director

A self-confessed social media addict, Justin helps businesses understand the digital landscape and how it impacts them during times of crisis.

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Julia Walton (MCIPR)
Senior Communications Consultant

Julia is an experienced media relations specialist with a background across national and local government, handling breaking news and crisis situations for the Home Office, Transport for London and Bristol City Council.

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Sarah Welsh
Senior Communications Consultant

Sarah has nearly 20 years’ experience of in-house and consultant communications roles, across a variety of sectors including FMCG, not-for-profit/charity, emergency services, manufacturing, technology, environmental and investor relations.

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Blog

Customer service – You say it best when you say nothing at all

Customer Services

For me the best customer service is light touch and infrequent, but whatever your preference, it is critical to business reputation. As the first point of contact in person, over the phone or online, customer service, can make or break the brand. Having a confident and informed customer service response will go a long way toward protecting your most valued relationships.

The pros and cons of video statements

The pros and cons of statements

Over the last few weeks there seems to have a been a flurry of “recorded statements” in response to major crises. To be clear, rather than put someone forward to be interviewed by the press, the boss records a statement and it’s posted on the website or via social channels. With my ex journo hat on, I think pre-recording statements is a cop out. However with my comms hat on, I totally understand this approach.

Testimonials

I needed to use Abby because of a challenging media enquiry.  She was absolutely brilliant – clear, calm, directional and above all, completely savvy about both the position we were in and the way to tackle heavyweight journalists head on.  I would definitely use her again. 
PR Manager FMCG brand
Abby was quickly able to identify the strengths and weaknesses of our spokesperson. This meant the presentation and media interview workshop was candid and invaluable from the start. She has a remarkable ability to identify any weaknesses, deal with them, then inspire senior executives – a skill that means we will be using her again.
Dr Matt CarterFounder & MDMessage House
Abby has extraordinary nous when it comes to handling issues.  She instinctively knows when a problem will make news and when, in all likelihood, it will die of its own accord.  Her experience at the BBC is invaluable.  She knows what questions to ask, what the client should do and what they should leave well alone.
Ali GeeDeputy CEO FleishmanHillard Fishburn
Mangold Consultancy came to us highly recommended. Abby and her team didn’t disappoint, they really took the time to understand our business and the journey we were on and ensured the sessions met all of our objectives. Mangold Consultancy undertook media training for both live television and face to face interview as well as presentation training for our senior team. The sessions were tough, focused, informative and enjoyable and we look forward to working with them again.
Harriet PaskHead of Corporate CommunicationQuintain
I thought your advice about dealing with a social media storm was very useful. Hopefully I’ll never have to use it in a crisis situation!
Web Editor
I was very pleased to work with Abby.  What impressed me most was her thorough levels of preparation which in my experience too many media trainers often ignore.  Abby also has a lovely calm demeanour when dealing with clients and the media training we undertook together was extremely important in preparing the client for major media exposure.
Jonny PopperManaging DirectorLondon Communications Agency
The thought they put into the simulation meant it felt authentic and really tailored to us. We now feel more prepared should we face a crisis situation.
Navprit RaiCommunications ManagerTrust for London
Really enjoyed it, useful content, good length of time and pace, and well delivered.
Feedback from Crisis Communications Workshop
Having been with the BBC for so many years Abby understands exactly what journalists are looking for.  Her media training is sharply focused, builds confidence, and is invaluable to anyone about to face the press
PartnerGlobal Corporate Comms Agency
Mangold Consultancy gave honest and constructive feedback and showed us how to demonstrate our Brexit-expertise, using our strengths and knowledge, to get the most out of every request. We are hugely grateful for this well thought out session which was extremely helpful, especially ahead of a high profile media event.
Hugo LucasDirector of CommunicationsOur Future, Our Choice
I’ve been media trained three times, but this was the best session I’ve been through 
Feedback from session with global food organisation
Abby gave us invaluable insight and advice which ensured we developed a robust and credible approach when handling a challenging, and unjust, media allegation….she was a joy to work with – dedicated, professional and very candid.
Financial Services ProviderHead of PR
Excellent session, I would highly recommend it to others.
Feedback from Crisis Communications Workshop