What kind of journalist were you?
Jess and I are often asked this. People’s interest veers between fascination and horror. I am hugely proud of these ...
Learning to face the unexpected
Having worked on multiple crises, I now accept I will always face the unexpected. And in the most serious crisis, ...
45+ spokespeople and counting
In the five years since we started media training one client, they have invited us to lead sessions with: • ...
What if you’re faced with a megalomaniacal spokesperson?
What if this megalomaniacal spokesperson won't listen to your advice about managing a media interview? Even seasoned spokespeople recognise the ...
It’s 9pm on Saturday night, the phone rings, it’s work
This can only mean one thing, bad news. Who do you call next? In crisis management, timing is everything. I ...
Talking crisis communications & reputation management
It is good to be back! For the 2nd year running, we’ve been here in the Netherlands talking crisis communications ...
