What I have learned about the first 60 minutes of a crisis
I am often asked what matters most in the first hour of a crisis. Not the wording of the statement ...
How to build an effective crisis response team
I’ve learned this the hard way: when a crisis hits, you find out very quickly who you can rely on ...
What I have learned about apologies under pressure
Mastering apologies under pressure requires simplicity and a human touch. If you ever have to apologise publicly, this will matter ...
3 Crises you won’t see coming (but should be ready for)
Most crises don’t begin with headlines. They begin with silence. With a decision made too quickly, or not at all ...
How to handle an AI reputational crisis in the first hour
Deepfakes and AI-generated content can spread faster than you can respond. In this guide, I break down exactly what to ...
The first hour crisis blueprint
When the unexpected hits, the first 60 minutes decide everything. In those moments, instinct kicks in but instinct without a ...
